Orders arrive 2–5 business days after our confirmation call. You’ll get tracking by SMS/WhatsApp. Shipping fees show at checkout; COD available in most areas.

Return window: 14 days from delivery.
Item condition: New, unused, in original packaging (all parts/tags).
Return method: By courier. We’ll send you a return label to download & print.
Return shipping fee (change-of-mind): EGP 70 nationwide (deducted from the refund).
Defective / damaged / wrong item: Free return (no shipping fee). Please report within 48 hours with photos/video.
Restocking fee: None.
Refund timing: Within 5 business days after the item passes inspection.
Contact: info@primostore.net / WhatsApp: +20 1102974311