Contact information

https://www.instagram.com/primo_store_/We’re here to help with orders, returns, product questions, and anything else.

How to reach us

  • Email: info@primostore.net

  • Phone / WhatsApp: +20 110 297 4311

  • Contact form (24/7): /pages/contact (Shopify’s default contact page)

  • Social media:

    • Instagram: https://www.instagram.com/primo_store_/

    • Facebook: https:https://www.facebook.com/primostorenet

    • TikTok: https;// https://www.tiktok.com/@primo_store9

    • WhatsApp: https://wa.me/201102974311


Response times & hours

  • We aim to reply within 24 hours on business days.

  • Support hours: (e.g., Sat–Thu, 10:00–18:00 EET).

For order help (fastest resolution)

  1. Have your order number ready.

  2. For damaged/wrong items, send photos/video within 48 hours of delivery.

  3. We’ll confirm the solution: replacement, exchange, or refund (per our Refund & Return Policy).

Business details

  • Website: https://primostore.net

  • Legal name: PrimoStore (Egypt)

  • Address: 20 a fardous street, 6 october , Egypt

Data & privacy requests

To access, correct, or delete your data, email info@primostore.net (subject: “Privacy request”). See our Privacy Policy for details.