Shipping policy

We deliver across all governorates in Egypt using trusted courier partners. Below are our delivery timelines, fees, and how to track your order.

1) Shipping options & fees (Egypt)

  • Standard Delivery (nationwide):

    • Orders below EGP 1,250 → EGP 70 shipping.

    • Orders EGP 1,250 and above → Free shipping.

  • We may ship multi-item orders in more than one parcel at no extra charge.

Shipping fees above match what appears at checkout and in Google Merchant Center.

2) Processing & delivery time

  • Order confirmation:

    • COD orders: we place a quick confirmation call/WhatsApp before dispatch.

    • Prepaid orders: processed after payment confirmation.

  • Processing time: usually within 24 hours (business days).

  • Transit time: typically 2–5 business days after confirmation.

    • Remote or hard-to-reach areas may take a little longer.

3) Tracking

  • Once your order ships, you’ll receive an SMS/WhatsApp or email with the tracking link.

  • You can also reach us for updates at info@primostore.net or WhatsApp +20 1102974311.

4) Cash on Delivery (COD)

  • COD is available nationwide for eligible orders.

  • Please have the exact amount ready at delivery.

  • If the courier can’t reach you, a second attempt will be scheduled. Unsuccessful deliveries may be returned to sender.

5) Address changes & missed deliveries

  • Need to change your address? Contact us before dispatch and we’ll update it.

  • After dispatch, rerouting depends on the courier and may extend delivery time.

6) Damaged parcels / items

  • If a parcel looks damaged or tampered with, please take photos/video and contact us within 48 hours of delivery.

  • We’ll resolve with a free replacement, exchange, or refund per our Refund & Return Policy.

7) Pre-orders & out-of-stock items

  • If an item is pre-order/back-order, the product page will show an estimated date.

  • Orders containing pre-order items ship when all items are available, unless we arrange split shipments.

8) Public holidays & force majeure

  • Deliveries may be delayed during official holidays, severe weather, or events outside our control. We’ll keep you updated.

9) Support

Questions about your delivery?
Email: info@primostore.net
WhatsApp: +20 1102974311